No man is an island and neither is VoIP
VoIP is one of the most talked about next-generation technologies but it shouldn't be looked at in isolation, it should be one strand of a wider convergence strategy.
As the owner of the UK's first Next-Generation Network, Phil will demonstrate why adopting an all encompassing convergence strategy, with VoIP as a key element, is essential. Using customer case studies, he will outline the benefits that customers are already achieving from implementing converged network solutions.
VoIP's Potential Cost
If companies are going to make the most of the business opportunities offered by IP Telephony, they need a comprehensive strategy for process, organisational and people changes as well as technology.
Drawing on his company’s experience of planning and implementing IP telephony for a wide range of leading private and public sector organisations, Roger outlines the essential elements for building an effective strategy.
Enhancing customer service through VoIP
Glasgow City Council is well advanced in its ambitious plan to provide the city’s 600,000 population with anytime, anywhere access to council services. Key to its Connecting a 21st Century City communications strategy is the creation of an IP network capable of handling voice, data and video media.
VoIP plays an important role in enabling GCC to deliver greater organizational flexibility and improved customer service.
Networks enabled BT to reengineer
With 10,000 home workers, BT has built up a wealth of knowledge about how to realise the benefits of flexible working. Steve Masters describes how the company uses VoIP and other IP-based systems to create new ways of working and explains the importance of managing the cultural, process and organisational challenges.
Achieving customer service excellence
The Dick Lovett Group, a specialist dealer of prestigious car marques including Porsche, Ferrari and BMW, has installed a VoIP network that has transformed its customer service capability.
The group wanted to maximise the use of its resources between sites and identify incoming calls according to a specific manufacturer’s brand and location. It also needed to integrate its telephone system with other applications to provide more comprehensive information for high quality customer management.
Global customer service with VoIP
A strong customer focus has seen Razorgator grow to become one of the world's largest online marketplaces of its type. Such an approach in a B2C marketplace requires extensive systems and human resources to maintain.
The broader benefits of VoIP
Research into the adoption and use of VoIP and convergence shows that there is a spectrum of benefits to be gained. Peter Hall looks at the evidence for productivity and performance improvements from IP communications as well as some of the factors that can cause companies to under achieve.
Next generation communications
With reference to case studies of next-generation customer service implementations, Martin Hill-Wilson shows how converged communications technologies offer new ways of managing all aspects of the customer life cycle.
IP06 - Switches 2.0
D-Link goes upmarket with a new, re-branding exercise together with some cleverly designed new products for the corporate market.
IP06 - A Glimpse of Office Communicator 2007
In an ITProPortal.com exclusive Interview, Paul Duffy provides us with an insight of Microsoft’s forthcoming Office Communicator 2007 Server and client and tells us all about it. For more information on Office Communicator, check Microsoft's dedicated section.
IP06 - VoIP for the Entreprise, Fujitsu’s way
Fujitsu Managed Services might not be a name you see everyday in computer magazines, but behind the scene it is a networking “jack of all trade” with a presence in almost every major IT fields in the UK.
Storage-Expo 06 - Plasmon sees life in blue
Optical media manufacturer Plasmon unveils a new range of products at Storage Expo and we had a chat with Steve Tongish about the prospects of blue laser and other forthcoming technologies.
Storage-Expo 06 - Secrets of DPM 2.0
Find out the latest on Microsoft’s Data Protection Manager 2.0 straight from the mouth of the man who brought it to the world.
Storage-Expo 06 - Online, Offsite vs tape backup
With always-on broadband connectivity available to the wider business community, learn how you can get offsite backup cheaply, easily and quickly from Michael Trembath, CEO of Datalifeline.
Storage-Expo 06 - The Revenge of the Tape
Quantum is saying that Tape is not dead and that by 2008, one single tape cartridge will be able to hold a mind-boggling 1.6TB of data. Learn more from Quantum’s UK Spokesperson, Graham Hunt.
Storage-Expo 06 - Symantec and Veritas, One year On
With any takeover or merger comes change. In this interview, Kevin Bailey outlines the security and storage strategy of Symantec.
Storage-Expo 06 - Switched Storage Networks
Find out what Cisco has been doing at Storage Expo straight from their Data Centre Manager, Stephen Case. Stephen will be talking about product ranges as well as relationships with other vendors.
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